Contact Us

Customer Service and Support

If you need help with your meter or accessories, or have a general question about our products or services, please call our OneTouch^® Customer Care Line at 800 663-5521. We offer service in English and French.

Hours
The OneTouch^® Customer Care Line is available 9:00 a.m. - 8:00 p.m. Eastern Time (6:00 a.m. - 5:00 p.m. Pacific Time) Monday to Friday.

You can also reach us by:

E-mail
Please use our Contact Request Form.
Service is available in English and French.

Fax
604 293-1619
Attention: Customer Service

Mail
Customer Service
LifeScan Canada Ltd.
300-4170 Still Creek Drive
Burnaby, British Columbia
V5C 6C6
Canada

Head Office
To reach someone at LifeScan Canada, please call our corporate offices at 604 293-2266. Reception is open from 8:30 a.m. - 4:30 p.m. (Pacific Time) Monday to Friday. For customer service and technical support, please contact our OneTouch^® Customer Care Line.

Our offices are located at:
LifeScan Canada Ltd.
300-4170 Still Creek Drive
Burnaby, British Columbia
V5C 6C6
Canada